Refund policy

Return and Refund Policy

Last updated: August 17, 2026

At Azysha, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, or defective product, we are here to help.

Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

  • The product must be unused and unworn.

  • The product must be in its original condition and packaging.

  • All tags, labels, accessories, and packaging should be intact.

  • The product must not have been washed, altered, damaged, stained, or used.

  • Products returned without their original packaging or tags may not be accepted.

Items That Cannot Be Returned

Returns may not be accepted for:

  • Products that have been worn, washed, altered, or damaged by the customer.

  • Products with removed or damaged tags.

  • Products damaged due to improper handling or care.

  • Sale or clearance items, unless they arrive damaged or incorrect.

  • Customized or specially altered products.

Wrong or Damaged Product

If you receive a wrong, defective, or damaged item, please contact us within 48 hours of delivery.

Please send us:

  • Your order number

  • A clear photo/video of the received product

  • Photos showing the issue or damage

  • A photo of the parcel/packaging if applicable

After reviewing your request, Azysha may offer a replacement or refund depending on the circumstances.

Exchange

If an exchange is approved, the replacement will be subject to product availability. If the requested item is unavailable, we may offer an alternative solution.

Refunds

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will generally be processed within 5–7 business days after approval.

The time required for the amount to reach your account may vary depending on the payment method or financial institution.

Return Shipping

If the return is due to a wrong, defective, or damaged product received from Azysha, we may cover the applicable return shipping cost.

For other approved returns, return shipping charges may be the responsibility of the customer.

How to Request a Return

To request a return or exchange, contact us:

Phone/WhatsApp: 03059390921
Location: Faisalabad, Punjab, Pakistan

Please include your order number and explain the reason for your return.

Azysha reserves the right to reject returns that do not meet the conditions stated in this policy.